GoMo Chat is a web-based platform that enables one-to-one communication initiated by the mobile user or communication from you to a small group.

FAQs Archive » Page 2 of 2

Q: Can secure chat messages be accessed from a desktop PC or tablet?

Yes, secure chat messages can be viewed from any device that can access the Internet. There is no app to download, and participants can log into the secure web portal from a supported internet browser.

Q: Do secure chats use data?

To receive a secure chat on a mobile device, the participant must have a carrier data plan associated with their mobile number or be connected to WiFi. The secure chat portal uses very little data and should not have a significant impact on a participant's data plan.

Q: What is involved to register to receive a secure message?

A participant will receive a message similar to this: "You have received a secure message, please follow this link and register to view: [secure link goes here]" The first time a secure message is received, the participant must create a 4-6 digit personal identification number (PIN) and set up 2 security questions for identification purposes before being able to view their secure message. Participants who have previously registered will only have to enter their PIN number to enter the web-based secure portal where they can receive and reply to their secure message. Beyond the initial SMS notification that they have received a secure message, messages sent within the secure portal are not unsecured SMS/MMS messages.

Q: What is a "standard chat"?

A "standard chat" is defined as a message that will appear on a participant's mobile phone as a text (SMS) or multimedia (MMS) message. These messages will appear in a participant's default messaging app on their phone (e.g., iOS Messages app and Android Messages) or just like any other text conversation. Standard chat is the default method to communicate with participants as it requires no additional setup beyond initiating a chat session.