What happens if I transfer a message to a different department, and no one is available to answer it?
In a case where the department the message was transferred [...]
Can I transfer a message to a different department if I am not qualified to answer the question?
Yes, you can transfer a message to a different department, [...]
Is there a way to know if the message was successfully delivered?
Yes, if you look at the participant’s history, you’ll see [...]
What number do the messages come from?
Messages will come from your text-enabled phone or toll-free number. [...]
If I frequently send the same message, is there a way to save them?
Yes, you can set up predefined template messages for quicker [...]
What if I’m out of the office. Can I respond from my phone?
You can log into the portal from any device connected [...]
Can a participant initiate a secure conversation?
No, by default, a participant can only initiate a standard [...]
How does a participant initiate a chat with me?
There are multiple ways a chat conversation can get started. [...]
How does a participant know they have successfully started a chat session?
A participant will receive an automated welcome message as a [...]
Do secure chats use data?
To receive a secure chat on a mobile device, the [...]