An SMS/MMS
Chat Platform for Telecom

Efficiently communicate with technicians out in the field through our secure desktop to mobile text messaging platform.

An SMS/MMS
Chat Platform for Telecom

Efficiently communicate with technicians out in the field through our secure desktop to mobile text messaging platform.

Text from Your Desktop Computer

Texting from your computer has become a valuable additional communication medium, enabling you to send a text message to the palm of someone’s hand from the comfort of your desktop.

Individual or Group Messaging

Save time by ditching individual phone calls to field technicians. Send and receive messages with named individuals or groups stored in your secure user account. All replies will be saved in our platform’s message history for later review.

Eliminate Unecessary Phone Conversations

Free up dispatchers by eliminating time consuming, individual phone calls in favor of text blasts and 1-to-1 text message conversations.

Timely and Swift

Ensure colleagues receive key messages promptly. Most text messages are read within the first 3-minutes of receiving.

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Reliable and Cost Effective

Sending text messages has evolved into a highly cost effective method for communicating with remote employees.

Improve Accountablilty

Saved conversation histories ensure dispatchers and technicians have read and received messages.

Reports and Analytics

Generated reports show which dispatchers and technicians are communicating more effectively than others.

First-Class Support

We provide readily available support from real people.

What Our Telecom Users are Saying

Being able to send a message to a single tech, a few technicians at the same time, or all everyone at once has proven very efficient. We’re able to see previously sent messages and technician responses on an individual basis allowing us to critique dispatchers and also hold technicians accountable for not responding to messages.

The reports that managers can view has been helpful in seeing which dispatchers are using the chat more than others (ie a dispatcher using the phone instead of the chat to communicate with the technicians) The safety feature has also been helpful as managers receive an automated email if a dispatcher has not responded to an incoming message after a predetermined amount of time.

We now can schedule them more efficiently and only have overlap in dispatchers during the more busy times of the day.  Dispatch overtime has been greatly reduced and close to being eliminated.

We have found that our dispatchers can work more efficiently in their communications with our technicians. Eliminating unnecessary phone conversations has allowed our dispatchers to handle more important phone calls in a timely manner while still being able to answer messages via their computer on the chat. Technicians now know that if they receive a message it is meant for them, as opposed to a group chat (WhatsApp) where the message may not be meant for them.

Our objective is to provide our client community with a text messaging service

  1. Does what it says, is always up, and delivers the messages.

  2. Offers good value for money.

  3. Provides readily available, first class support from real people.

  4. Operates securely and confidentially.

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