Yes, you can segment your employees to use the following roles, each with their own access to certain features of the platform:


A representative can respond to messages within the chat queue.

Location Manager?

Location managers manage a specific location or department; Location managers can see reports and add representatives for that location

Customer Service Manager?

Customer Service Managers have access to all locations as well as the reporting for all locations. Consider them as a super administrator. They can set up new participants and representatives, but cannot answer questions in the queue, or see the queue of questions at all.